Warranty Policy
Product Quality & Warranty Information
About Runwells
- Runwells is owned and operated by Runwells Corporation, based in Sacramento, CA
- Our warehouse facility is located at 3800 Pell Cir, Sacramento, CA 95838
- We operate during business hours: Monday - Friday, 9:00 AM - 6:00 PM EST
⚠️ Note: All refrigerant purchases require valid EPA Section 608 certification
Product Quality Assurance
- All products are new, factory-sealed refrigerants
- Products are stored in our climate-controlled warehouse
- Proper handling and storage procedures followed
- DOT-approved cylinders and packaging
We maintain strict quality control measures to ensure product integrity
Warranty Terms
- 30-day warranty on unopened products
- Warranty covers manufacturing defects only
- Warranty valid for factory-sealed containers only
- Proof of purchase required for all warranty claims
For safety and compliance reasons, warranty is void if product seal is broken
Warranty Claim Process
- Contact us during business hours to initiate a claim
- Provide order number and detailed description
- Photos of defect/damage required
- Claims processed within 1-2 business days
All warranty claims require Return Authorization (RA) number
Warranty Replacements
- Replacement products shipped after inspection
- Customer responsible for return shipping
- Processing time: 5-7 business days
- EPA certification verification required for replacement
All warranty returns must comply with DOT and EPA shipping regulations
Contact Information
-
Main Office & Warehouse:
3800 Pell Cir, Sacramento, CA 95838, United States -
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed -
Phone Support (During Business Hours):
+1 (307) 855-0358 -
Email:
contact@runwells.com
(Response within 1 business day)
For warranty claims, please contact us during business hours with your order number ready
