Warranty Policy
Last Updated: October 26, 2023
Our Commitment to Quality
At Runwells, we stand by the quality of our products. All refrigerants we sell are 100% new and factory-sealed. This Warranty Policy outlines our commitment and the process for addressing product issues.
Limited Warranty Coverage
This warranty applies only to products purchased directly from runwells.com and is extended only to the original purchaser.
What Is Covered:
- Products that are confirmed to be defective due to a manufacturing flaw.
- Products that arrive damaged or were shipped incorrectly due to our error.
What Is Not Covered:
- Damage resulting from improper storage, handling, or use by the customer.
- Damage caused by accidents, misuse, or installation by a non-certified technician.
- Products that have been opened, used, or are not in their original, factory-sealed condition.
- Cosmetic issues with packaging that do not affect the product's integrity.
Warranty Period
The warranty period for claiming a manufacturing defect or shipping error is 30 days from the date of delivery. Any claims made after this period will not be eligible under this warranty.
How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
- Contact Us Promptly: You must contact our customer service team within the 30-day warranty period. Email us at contact@runwells.com or call us at +1 (307) 855-0358.
- Provide Information: Please provide your order number, a detailed description of the issue, and clear photographic or video evidence of the defect or damage.
- Evaluation: Our team will evaluate your claim based on the information provided. We may require additional information or that the product be returned for inspection.
Our Responsibility (The Remedy)
If a claim is determined to be valid and covered by this warranty, Runwells will, at our sole discretion:
- Replace the defective product with an identical or equivalent product at no cost to you.
- Issue a full refund to your original payment method.
This remedy is the sole and exclusive resolution available to the customer under this warranty.
Disclaimer
This limited warranty is the only warranty provided by Runwells. We disclaim all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Contact Information
For any questions about our Warranty Policy or to initiate a claim, please contact us.
