Privacy Policy
Last Updated: October 26, 2023
Introduction
Welcome to Runwells ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, runwells.com (the "Site"), and use our services. This policy is designed to be clear and transparent to comply with Google's policies and other applicable regulations.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Site, place an order, or otherwise contact us.
Personal Information You Disclose to Us
- Contact Information: Your first and last name, email address, postal address, and phone number.
- Payment Information: We use third-party payment processors (e.g., Stripe, PayPal) to handle payments. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
- Professional Information: To comply with federal law, we collect your EPA Section 608 certification information when you purchase regulated refrigerants. This is used for verification purposes only.
Information Automatically Collected
We may automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information.
How We Use Your Information
We use the information we collect for various business purposes, including:
- To Fulfill Orders: To process your transactions, manage your orders, and deliver the products you purchase.
- To Provide Customer Support: To respond to your comments, questions, and requests and provide customer service.
- To Enforce Legal Compliance: To verify your EPA certification as required by federal law for the sale of certain refrigerants.
- To Communicate with You: To send you order confirmations, shipping notifications, and other transactional emails. We may also send you information about our products and services if you have opted in to receive such communications.
- To Improve Our Services: To operate and improve our Site, and to understand how users interact with our services.
How We Share Your Information
We are committed to not selling your personal data. We only share your information with third parties in the following situations:
- Service Providers: We share information with third-party vendors that perform services for us or on our behalf, such as payment processing, order fulfillment, shipping, and data analysis.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal process.
- To Protect Our Rights: We may disclose your information to enforce our policies, or to protect our rights, property, and safety or that of others.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use SSL technology to encrypt data during transmission. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure.
Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these may include the right to:
- Access, update, or delete the information we have on you.
- Opt-out of marketing communications.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.
Cookies Policy
We use cookies and similar tracking technologies to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience. We use them to see which areas and features of our Site are popular and to count visits.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by a "Last Updated" date at the top of this policy. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this policy, or if you would like to exercise your privacy rights, you may contact us through the following methods. We are committed to being reachable and transparent.
