Terms and Conditions - Runwells

Terms and Conditions

Official Terms of Service for Runwells

Important EPA Notice

  • Purchase of refrigerants requires valid EPA Section 608 certification
  • Certification verification is required during checkout
  • We strictly enforce EPA regulations for refrigerant sales
  • Failure to provide valid certification will result in order cancellation
⚠️ This is a federal requirement that we strictly enforce to ensure compliance with environmental regulations

Agreement to Terms

  • By accessing or using Runwells's services, you agree to these terms
  • You must be EPA certified to purchase regulated refrigerants
  • You agree to provide accurate certification and business information
  • Terms may be updated with 30 days notice to users

Purchasing & Shipping

  • All prices are in USD and subject to applicable taxes
  • Orders are processed during business hours (Monday-Friday, 9:00 AM - 6:00 PM EST)
  • Free shipping included on all orders within the continental United States
  • Standard handling time: 1-2 business days
  • Estimated transit time: 3-5 business days
  • Total delivery time: 4-7 business days
Shipping times are estimates and may vary based on location and current order volume. Free shipping applies to standard ground shipping only.

Product Information

  • We only sell new, factory-sealed refrigerants - never recycled or reclaimed product
  • All products are stored in our climate-controlled warehouse facility
  • EPA certification verification is required before shipping regulated refrigerants
  • Product availability is subject to current inventory levels

Returns & Refunds

  • 30-day return window for unopened products in original packaging
  • Return shipping costs are the responsibility of the customer
  • Refunds are processed within 5-7 business days after receiving the return
  • Return authorization (RA) number required for all returns
  • Defective items are covered under manufacturer warranty
Contact our customer service during business hours to obtain a return authorization number

Business Information