Processing & Shipping Time

All orders are processed within 1–3 business days. Orders placed before 2:00 PM Central Time (Monday through Friday, excluding holidays).

Please note that order processing times are separate from shipping transit times. All shipments are sent via trusted carriers including DHL, UPS, FedEx, ARAMEX, and TNT.

Delivery Time Estimates

Shipping Rates & Fees

We offer free shipping in the United States.

Customers are solely responsible for the accuracy of the shipping address. Incorrect or incomplete addresses causing order return will result in all return shipping costs being charged to the customer.

Shipping fees vary by product type, weight, and destination. All customs duties/taxes are the buyer's responsibility as per local regulations. Product prices exclude VAT and customs duties.

Taxes & Customs Duties

RunWells declares fair market value and required HS codes for all shipments – no under-invoicing or false customs documents.

Upon delivery, inspect your parcel carefully – do NOT sign or accept if the package appears damaged, and contact us immediately. We strongly recommend recording a continuous, unedited unboxing video showing the shipping label, serial number, and product condition.

Bulk Orders

For bulk purchases or custom shipping needs, contact us directly via email, phone, or website Live Chat. Support available 24/7, 365 days.

Packing & Inspection

All hardware equipment is carefully inspected and professionally packed before shipment to ensure safe delivery and optimal condition upon arrival.

Pre-Shipment Inspection

Every item undergoes comprehensive quality control checks including:

• Visual inspection for physical damage or defects
• Functional testing to verify operational status
• Serial number verification to confirm authenticity
• Verify accessories and documentation to ensure all included items are present
• Power supply compatibility verification to ensure proper functionality

Professional Packing Standards

We use industry-standard packing materials and methods to ensure safe delivery. Our professional packing includes:

• Anti-static protective materials for sensitive electronic components
• Custom-fitted foam inserts and protective padding for secure positioning
• Moisture-resistant packaging specifically designed for international shipments
• Tamper-evident sealing for security purposes
• Clear labeling with detailed handling instructions

Delivery Inspection Guidelines

Upon delivery, customers should follow these important steps to ensure their order arrives in perfect condition:

• Inspect the outer packaging for any signs of damage before signing for the delivery
• Record an unboxing video showing the shipping label and serial number for documentation purposes
• Check all items against the packing list immediately upon opening
• Report any damage or discrepancies within 48 hours of delivery
• Keep all original packaging materials for potential returns

Order Tracking

RunWells provides comprehensive order tracking from purchase to delivery, ensuring complete transparency throughout the shipping process.

Order Status Updates

Customers receive automatic notifications at key stages throughout the shipping process. These updates include:

• Order Confirmation: When payment is verified and the order enters the processing queue
• Processing Notification: When items are being prepared and inspected for shipment
• Shipped Confirmation: When the package is dispatched with tracking number provided
• In Transit Updates: Regular information on package location and estimated delivery
• Delivered Confirmation: Once successful delivery is completed

Tracking Information Access

Multiple convenient ways are available to track your order throughout the shipping process:

• Email notifications with tracking links sent automatically
• SMS updates available upon request
• Online order status portal on the website
• Direct carrier tracking via DHL, UPS, FedEx, ARAMEX, or TNT websites
• Customer service support for tracking assistance when needed

Tracking Support

If you experience any tracking issues, comprehensive support is available to assist you. Our support team can be contacted via email, phone, or live chat for immediate assistance. When contacting support, please provide your order number and tracking reference for faster service. We coordinate directly with carriers to resolve any delays or complications and maintain proactive communication about any shipping complications that may arise.

Returns Policy

Full details about returns and refunds are available on our Return Policy page.