Runwells is a premium outdoor living products company specializing in high-quality structures that transform your backyard into the perfect outdoor retreat. We offer a comprehensive range of products including:

• Swing Sets - Durable play structures for children of all ages
• Pergolas - Elegant architectural features for outdoor spaces
• Gazebos - Beautiful covered outdoor living areas
• Greenhouses - Professional-grade growing structures
• Grill Gazebos - Specialized cooking and entertainment areas
• Playhouses - Charming structures for children's play
• Carports - Protective vehicle storage solutions
• Patio Accents - Decorative elements to enhance your outdoor space

All our products are designed with quality, durability, and style in mind, perfect for creating lasting outdoor memories.

Runwells is headquartered in Sacramento, California at:

Yes, we ship nationwide! We're proud to offer FREE shipping to all 50 states on all our outdoor living products. No matter where you are in the United States, we'll deliver your premium outdoor structures directly to your door at no additional cost.

We're here to help! You can reach our friendly customer service team through multiple channels:

• Phone: +1 (307) 855-0358
• Email: contact@runwells.com
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

For specific inquiries, you can also contact our specialized departments:

• Sales: contact@runwells.com
• Shipping: contact@runwells.com
• Returns: contact@runwells.com

Runwells stands out in the outdoor living industry for several key reasons:

• Premium Quality Materials: We use only the finest materials that are built to last through all weather conditions
• Free Nationwide Shipping: No hidden costs - every product ships free to your door
• Expert Craftsmanship: Each product is designed with attention to detail and superior construction
• Comprehensive Warranty: Up to 5-year warranty coverage on select products
• Exceptional Customer Service: Our team is dedicated to ensuring your complete satisfaction
• Easy Assembly: Clear instructions and all necessary hardware included
• Weather Resistant: Designed to withstand harsh outdoor conditions

With over 10,000 happy customers and a 4.8-star average rating, our commitment to quality and service speaks for itself.

We use only premium, weather-resistant materials selected for durability and longevity:

• Cedar Wood: Natural resistance to insects and weather, beautiful grain patterns
• Pressure-Treated Lumber: Chemically treated for rot and insect resistance
• Galvanized Steel: Corrosion-resistant metal components and fasteners
• Powder-Coated Aluminum: Lightweight, rust-resistant, and long-lasting
• Polycarbonate Panels: UV-resistant, impact-resistant glazing for greenhouses
• Heavy-Duty Fabric: Weather-resistant canopies and coverings

All materials are specifically chosen to withstand outdoor conditions and maintain their appearance and functionality for years to come.

Yes! All Runwells products are designed and tested to withstand various weather conditions:

• Rain & Moisture: Water-resistant treatments and proper drainage design
• Snow & Ice: Engineered load capacities for snow loads
• Wind: Proper anchoring systems and wind-resistant construction
• Sun & UV: UV-resistant finishes and materials that won't fade
• Temperature Extremes: Materials selected for thermal expansion and contraction

Our products have been successfully installed in all climate zones across the United States, from Florida's humidity to Minnesota's harsh winters.

Many of our products offer customization options to fit your specific needs and preferences:

• Size Options: Various dimensions available for most product lines
• Color Choices: Multiple finish and color options where applicable
• Accessory Add-ons: Additional features and accessories available
• Configuration Options: Different layouts and arrangements for modular products

For specific customization requests, please contact our sales team at contact@runwells.com or call +1 (307) 855-0358. We'll work with you to create the perfect outdoor living solution.

Safety is our top priority. Our products include numerous safety features:

• Rounded Edges: All corners and edges are smoothed to prevent injury
• Secure Fasteners: All hardware is properly sized and galvanized
• Stable Construction: Engineered for stability and proper weight distribution
• Non-Slip Surfaces: Textured surfaces where appropriate for grip
• Proper Spacing: All openings sized to prevent entrapment
• Quality Control: Each product undergoes rigorous testing

Our swing sets and playhouses meet or exceed CPSC (Consumer Product Safety Commission) guidelines for outdoor play equipment.

We're proud to offer completely free shipping on all Runwells products to all 50 states. This includes:

• All Product Categories: Swing sets, pergolas, gazebos, greenhouses, and more
• No Minimum Order: Free shipping applies to every order, regardless of size
• Nationwide Coverage: Alaska, Hawaii, and all continental US states
• White Glove Service: Professional delivery team handles your order

The price you see is the price you pay - no surprises at checkout!

Shipping times vary based on your location and product availability:

• Standard Delivery: 5-10 business days for most locations
• Processing Time: 1-3 business days for order preparation
• In-Stock Items: Ship within 24-48 hours
• Custom Orders: 2-4 weeks depending on specifications

You'll receive tracking information via email once your order ships. For urgent orders, please contact us at contact@runwells.com to discuss expedited options.

Large items like gazebos, pergolas, and swing sets are delivered via freight shipping:

• Curbside Delivery: Items delivered to your curb or driveway
• Appointment Scheduling: Delivery company will call to schedule
• Signature Required: Someone must be present to sign for delivery
• Inspection Opportunity: Check items before driver leaves
• Palletized Shipping: Items secured on pallets for protection

Important: Please ensure someone is available during the scheduled delivery window, as redelivery fees may apply for missed deliveries.

Absolutely! We provide comprehensive order tracking:

• Order Confirmation: Immediate email confirmation when order is placed
• Processing Updates: Notification when order enters production
• Shipping Notification: Email with tracking number when order ships
• Delivery Updates: Real-time tracking through carrier website
• Status Inquiries: Contact contact@runwells.com anytime for updates

You can also call us at +1 (307) 855-0358 for personalized order status updates.

Most Runwells products are designed for customer assembly with clear, step-by-step instructions:

• Detailed Instructions: Easy-to-follow assembly guides with illustrations
• All Hardware Included: Every screw, bolt, and bracket needed
• Pre-drilled Components: Most holes pre-drilled for easy assembly
• Assembly Videos: Online video guides available for most products
• Customer Support: Our team is available to help with assembly questions

Professional Installation: For customers who prefer professional installation, we can recommend qualified local installers in your area. Contact us for referrals.

Basic tools are required for assembly. Each product includes a detailed tool list, but commonly needed tools include:

• Drill/Driver: For driving screws and bolts
• Level: Ensuring proper alignment
• Measuring Tape: For spacing and positioning
• Socket Set: For bolt assembly
• Hammer: For certain components
• Safety Glasses: Always recommended

Specific tool requirements are listed in each product's assembly instructions. Most projects can be completed with standard household tools.

Assembly time varies by product complexity and your experience level:

• Small Items (Playhouses): 2-4 hours
• Medium Items (Gazebos): 4-8 hours
• Large Items (Swing Sets): 6-12 hours
• Complex Items (Greenhouses): 8-16 hours

Tips for Success:

• Read all instructions before starting
• Organize all parts and hardware
• Have a helper for larger items
• Take breaks to avoid fatigue
• Contact us if you have questions

Don't worry! We'll quickly resolve any missing or damaged parts:

• Immediate Contact: Call us at +1 (307) 855-0358 as soon as you discover the issue
• Fast Replacement: Most replacement parts ship within 24-48 hours
• No Cost to You: All replacement parts are provided free of charge
• Photo Documentation: We may request photos for faster processing
• Expedited Shipping: Critical parts can be expedited at no extra cost

Our goal is to get you back to building as quickly as possible. We stand behind every product and will make it right.

Runwells offers comprehensive warranty coverage varying by product category:

• Swing Sets: 5-year structural warranty
• Pergolas & Gazebos: 3-year structural warranty
• Greenhouses: 5-year frame warranty, 2-year panel warranty
• Playhouses: 3-year warranty
• Carports: 5-year structural warranty
• Patio Accents: 1-year warranty

Coverage Includes:

• Manufacturing defects
• Structural integrity issues
• Material failures under normal use
• Hardware replacement

Not Covered: Normal wear and tear, weather damage, improper installation, or misuse.

Making a warranty claim is simple and straightforward:

1. Contact Us: Email contact@runwells.com or call +1 (307) 855-0358
2. Provide Information: Order number, product details, and description of issue
3. Photo Documentation: Clear photos of the problem area
4. Review Process: Our team will review and respond within 24 hours
5. Resolution: We'll provide replacement parts or other appropriate remedy

Most warranty claims are resolved quickly with replacement parts shipped free of charge.

Yes! We offer extended warranty options for additional peace of mind:

• Extended Coverage: Additional 2-3 years beyond standard warranty
• Comprehensive Protection: Covers more components and situations
• Priority Service: Faster response times for warranty claims
• Transferable: Can be transferred to new owners

Extended warranty options are available at purchase or within 30 days of delivery. Contact contact@runwells.com for pricing and details.

We offer a comprehensive 30-day return policy for your peace of mind:

• 30-Day Window: Returns accepted within 30 days of delivery
• Unused Condition: Items must be in original, unassembled condition
• Original Packaging: All original packaging and materials must be included
• Return Authorization: Contact us for return authorization before shipping
• Refund Processing: Refunds processed within 5-7 business days

Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error.

Starting a return is easy with our streamlined process:

1. Contact Returns Department: Email contact@runwells.com or call +1 (307) 855-0358
2. Provide Order Details: Order number, product, and reason for return
3. Return Authorization: We'll provide a return authorization number
4. Packaging Instructions: Detailed instructions for safe packaging
5. Shipping Label: We'll provide return shipping instructions
6. Tracking: We'll monitor your return shipment

Our returns team will guide you through each step to ensure a smooth process.

Refund timing depends on several factors:

• Processing Time: 2-3 business days after we receive your return
• Inspection Period: 1-2 days for quality inspection
• Refund Issue: Refunds issued within 5-7 business days total
• Bank Processing: Your bank may take 3-5 additional business days

Refund Method: Refunds are issued to the original payment method used for purchase.

Status Updates: You'll receive email notifications at each step of the refund process.